Is delivery discreet?
Yes, delivery is very discreet. Each order is packaged into a plain padded envelope which is then sealed into a plain mailing bag for extra security.
Are there any names or logos on the parcel?
There are no names or logos on any parcel, only the shipping label with delivery address. Our sender name with our couriers is ASI, again providing completely discreetness.
How long will delivery take?
Delivery is usually between 2-3 working days max. Should we encounter a longer delivery time during busy times (i.e Christmas, Valentines) you will be contacted directly to advise of any delay.
Can I track my order?
Yes, tracking information will be sent to you by email once your package has left our warehouse.
Who will deliver my parcel?
We use DPD couriers throughout Ireland/Uk. DPD will also text you on the day of delivery with an estimated shipping time.
Can I get my order sent to a different delivery address than my billing address?
Yes, we can deliver to any address you like. During your checkout process, you will be asked to supply both your billing and shipping address separately so you can deliver to anywhere you choose.
What will appear on my bank statement?
To ensure complete discreetness on your bank statement, Ann Summers Ireland will not appear on your statement. What will appear for your transaction will just be ASI.
Do you ship to Parcel Motel?
Yes, we are happy to ship to a parcel motel address, you must be registered as a parcel motel customer and provide your PM number on your order form. Parcel Motel is a paid registered service with Nightline, please ensure you are a registered customer and you provide the correct Parcel Motel address and PM number. Whilst we are happy to ship to Parcel Motel, we cannot accept Parcel Motel as a billing address, the billing address must be your correct address of the card you are using to purchase.
Can I return a product for an exchange or refund?
Yes, we offer an easy three step return policy. Due to the nature of the items we sell, please ensure you read the returns policy and a returns form must be submitted. We have a returns team who will be happy to assist and advise throughout this process.