delivery is very discreet. Each order is packaged into a plain padded envelope
which is then sealed into a plain mailing bag for extra security.
any names or logos on the parcel?
There are no
names or logos on any parcel, only the shipping label with delivery address.
Our sender name with our couriers is ASI, again providing completely
will delivery take?
usually between 2-3 working days max. Should we encounter a longer delivery
time during busy times (i.e Christmas, Valentines) you will be contacted
directly to advise of any delay.
track my order?
tracking information will be sent to you by email once your package has left
deliver my parcel?
We use DPD
couriers throughout Ireland/Uk. DPD will also text you on the day of delivery
with an estimated shipping time.
Can I get
my order sent to a different delivery address than my billing address?
Yes, we can
deliver to any address you like. During your checkout process, you will be
asked to supply both your billing and shipping address separately so you can
deliver to anywhere you choose.
appear on my bank statement?
complete discreetness on your bank statement, Ann Summers Ireland will not
appear on your statement. What will appear for your transaction will just be
ship to Parcel Motel?
Yes, we are
happy to ship to a parcel motel address, you must be registered as a parcel
motel customer and provide your PM number on your order form. Parcel Motel is a
paid registered service with Nightline, please ensure you are a registered
customer and you provide the correct Parcel Motel address and PM number. Whilst
we are happy to ship to Parcel Motel, we cannot accept Parcel Motel as a
billing address, the billing address must be your correct address of the card
you are using to purchase.
return a product for an exchange or refund?
Yes, we offer an easy three step return policy.
Due to the nature of the items we sell, please ensure you read the returns
policy and a returns form must be submitted. We have a returns team who will be
happy to assist and advise throughout this process.