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Brexit Information

Ann Summers Ireland is closely monitoring the implementation of Brexit as it evolves and we settle into the new normal way of operation. 


BREXIT FAQ'S:


Will I Be Charged Any Additional Fee's Or Charges?

No, you will not be charged any additional fees or charges. Our shipping fee's are as standard at €6.99 per order and free if you spend over €80. Ann Summers are paying all associated costs with sending goods to Ireland following the implementation of Brexit, so our customers will never have to pay any additional fee's or charges. DPD are our shipping partners. DPD will never call asking you to pay additional charges, if you receive any emails/calls of this nature, this is a SCAM and you should disregard.


How Long Will Delivery Take?

Delivery is currently taking up to 2-3 working days due to the excessive amounts of parcels being sent. This is as a result of Level 5 lockdown restrictions & backlogs created by the implementation of Brexit.


DPD have cancelled arrivals from the UK, will this effect my delivery?

No, your order is being sent from within Ireland, if and when we need to obtain stock from our UK head office, they are flown in on an international priority service. DPD have now resumed delivery services to Ireland, but this still has no effect on us.


Can I Still Return Products?

Yes, our returns policy will remain the same and all returns but first be submitted online, and a member of our returns team will then contact you directly to advise of next steps.


When Will I Receive My Tracking Number For My Order? 

Your DPD tracking number will be issued to you once your goods have cleared any checks needed. Tracking is normally issued the day before your order arrives once it has passed through our main shipping hub.


We anticipate any changes as a result of Brexit to be small and minimal at the start of this change over process. Our customer care team are there to answer any queries you may have. Please don't hesitate to contact us.