Covid 19 Update
Ann Summers Ireland is closely monitoring the Covid-19 situation as it evolves. Currently all our retails stores have now closed, however, we are pleased to tell you that our online store is open for business as usual.
Are there any retail stores open in Ireland? All retail stores in the company including UK & Ireland are now closed.
Can I still buy online? Yes, our online store at annsummersireland.ie is open as usual.
Is your delivery services still operating as normal? Yes, our delivery services is still fully operational with DPD couriers. We are maintaining normal delivery times up to 4 working days. We do however ask you to appreciate that DPD and other shipping providers are working under increased pressure from the increase in online shoppers, so please be patient with them.
What if I need to contact Ann Summers Ireland? Our customer service phone lines and emails are operating as normal. Emails are manned constantly. Our online chat service will operate as normal.
Can I still return items? Our returns policy and procedures will still operate as normal during this time. To return an item please ensure you submit the returns form here
Can I still return items if I am self-isolating? As it is a very difficult time for everyone at the moment, returns will be processed on an individual basis and our returns policy deadline will be extended to accommodate this situation.